SHIPPING POLICY
Shipping Policy
Last updated: 03/1/26
Thank you for shopping with VGCaterpillars. This Shipping Policy outlines the terms and conditions relating to the dispatch and delivery of your order.
1. Processing Time
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Orders are typically processed within 2 to 5 business days.
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We do not dispatch orders on weekends or UK public holidays.
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During peak periods or in the event of low stock, processing may take up to 10–14 business days.
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If there are any significant delays, we will notify you by email.
2. Domestic Shipping (UK Only)
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We currently ship within the United Kingdom only.
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Shipping charges are calculated at checkout and may vary depending on location and package size.
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Orders are dispatched via Royal Mail or another reputable UK courier service.
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Estimated delivery times are typically 2–4 working days after dispatch, depending on your location.
3. International Shipping
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We regret that international shipping is not available at this time.
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Orders must be delivered to a UK address.
4. Shipment Confirmation and Tracking
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A dispatch confirmation email will be sent once your order has shipped.
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Where applicable, tracking details will be included in this email.
5. Damaged or Lost Items
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If your parcel is lost or arrives damaged, please email us at info@vgcaterpillars.com with your order number and (if applicable) a photo of the damage.
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We will investigate with the courier and do our best to resolve the issue promptly.
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For damaged items, we may offer a replacement or refund, depending on the circumstances.
6. Contact Us
If you have any questions about shipping or delivery, don’t hesitate to reach out:
📧 info@vgcaterpillars.com